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Privacy Policy

Effective Date: 6 September 2026

Last Updated: 6 September 2026

Welcome to ONEHELP (“ONEHELP”, “we”, “us”, or “our”). ONEHELP is a platform that helps users discover and access skills, services, courses, learning resources, interviews, and other assistance through our application and related services.

This Privacy Policy explains how ONEHELP collects, uses, stores, protects, and processes information when you use our application, website, and related services (“Services”).

By creating an account or using ONEHELP, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on the features you use, ONEHELP may collect the following information.

A. Account Information

When you create an account, we may collect:

B. Teacher / Professional Information

If you register as a teacher, professional, or service provider, we may collect:

C. Verification Documents

Where verification is required, users may be asked to provide documents such as:

These documents may be used for identity verification, eligibility verification, fraud prevention, security, and providing ONEHELP services.

Sensitive verification documents are intended to be accessible only by authorized personnel and systems where access is required.

D. User-Generated Content

We may collect content that users voluntarily upload or submit, including:

E. Payment Information

ONEHELP may use third-party payment processors such as Razorpay to process payments.

We may receive transaction-related information such as:

ONEHELP does not intentionally store complete card numbers, CVV numbers, UPI PINs, or other payment authentication credentials handled directly by the payment provider.

F. Technical Information

Depending on the technologies used by the Services, we may collect technical information necessary for security, troubleshooting, and operation, such as:

2. How We Use Your Information

We may use collected information to:

3. OTP and Account Verification

ONEHELP may use email and/or mobile OTP verification to verify accounts and improve account security.

OTP information is used for authentication and verification purposes.

Users must keep their OTPs confidential and must not share them with other persons.

4. Interview Process and Interview Privacy

Certain ONEHELP users, including teachers, professionals, or other applicable users, may be required to complete an interview or verification process before their account or profile is approved.

The following interview rules apply:

4.1 Interview Duration

Each interview will generally be 30 to 45 minutes long.

The actual duration may vary depending on the interview process, technical circumstances, or additional verification requirements.

4.2 Number of Questions

During the interview, approximately 10 to 15 questions may be asked.

4.3 Time Allowed Per Question

Generally, the candidate will have approximately 1 minute to answer each question.

If the candidate does not provide an answer within the allocated time, the interviewer may proceed to the next question.

4.4 Interview Recording

ONEHELP may keep interview recording enabled throughout the interview.

The interview may be recorded for purposes including:

Interview recordings and related information will be handled according to this Privacy Policy and applicable laws.

4.5 Interview Result

After the interview is completed, the candidate's account status is expected to be updated within 24 hours after the interview, indicating the applicable result, such as:

The availability and timing of the status update may be affected by technical or operational circumstances.

4.6 Professional Behaviour

Candidates must behave professionally throughout the interview.

The following are prohibited:

ONEHELP may terminate or reject an interview if serious misconduct occurs.

4.7 Identity Verification

Candidates may be required to verify their identity during the interview.

Providing false identity information or impersonating another person is strictly prohibited.

4.8 Accurate Information

All information provided during registration, verification, and interview must be truthful, accurate, and complete.

Providing false, misleading, forged, altered, or fraudulent information or documents may result in rejection, suspension, or termination of the account.

4.9 Unauthorized Assistance

Candidates must not use unauthorized assistance during the interview, including another person providing answers or other forms of unfair assistance.

4.10 Technical Problems

Candidates are responsible for maintaining a reasonably stable internet connection and ensuring that required camera and microphone functionality is available when applicable.

If a genuine technical issue prevents completion of the interview, ONEHELP may reschedule the interview.

Repeated or unexplained technical interruptions may result in rescheduling or other action.

4.11 Late Arrival and No-Show

Candidates should be available at the scheduled interview time.

Repeated late arrival or failure to attend an interview without reasonable notice may result in rescheduling or cancellation of the interview.

4.12 Re-Interview

ONEHELP may request a re-interview where additional verification or clarification is required.

4.13 No Guarantee of Approval

Completing an interview does not guarantee verification, approval, employment, admission, service listing, income, or any other particular outcome.

4.14 Interview Decision

ONEHELP or its authorized interview team may make verification decisions based on the information, documents, interview responses, and applicable verification requirements.

Where applicable, users may be given an opportunity for re-interview or review.

4.15 Interview Recording Access

Interview recordings are not intended to be publicly available.

Access may be restricted to authorized ONEHELP personnel or service providers who require access for legitimate verification, security, quality, dispute-resolution, or operational purposes.

5. Payment Processing

ONEHELP may use payment processors such as Razorpay to process payments.

Payment-related information may be shared with the payment processor when necessary to complete and verify transactions.

ONEHELP does not request or intentionally store your UPI PIN, card PIN, CVV, or complete payment authentication credentials.

6. How We Share Information

ONEHELP does not sell or rent personal information.

Information may be shared when reasonably necessary with:

Access to sensitive information will be limited according to the purpose for which access is required.

7. Teacher and Learner Information

Certain profile information may be visible to other users where necessary for ONEHELP functionality.

For example, a teacher or professional profile may display:

Sensitive identity and verification documents are not intended to be publicly displayed.

8. Sensitive Documents

ONEHELP recognizes that documents such as Aadhaar, PAN, certificates, and other identity documents may contain sensitive personal information.

We will take reasonable measures to protect such information from unauthorized access, alteration, disclosure, loss, or misuse.

Users should only upload documents through official ONEHELP interfaces and should not upload unrelated sensitive documents.

9. Data Security

We use reasonable technical and organizational measures to protect personal information, which may include:

However, no internet-based system can guarantee absolute security.

Users are responsible for keeping passwords, OTPs, and account credentials confidential.

10. Data Retention

We may retain information for as long as reasonably necessary for:

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

Certain payment, security, accounting, or legal records may need to be retained even after account deletion.

11. Account and Data Deletion

Users may request deletion of their ONEHELP account and associated personal information.

Where available, account deletion may be initiated through the account/settings section of the application.

Users may also contact:

onehelp09@gmail.com

After receiving a valid deletion request, ONEHELP will take reasonable steps to delete or anonymize applicable personal information, subject to information that must be retained for legal, security, fraud-prevention, financial, or other legitimate purposes.

Account deletion may permanently remove access to the user's account, uploaded content, courses, services, and other account-related information.

12. User Privacy Rights

Subject to applicable law, users may have rights to:

Requests may be submitted to:

onehelp09@gmail.com

13. Children's Privacy

ONEHELP does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Services

ONEHELP may use third-party services for:

Third-party services may process information according to their own privacy policies and terms.

15. Cookies and Similar Technologies

Our website or web-based Services may use cookies or similar technologies for:

Users may control cookies through their browser settings where supported.

16. Marketing and Communications

ONEHELP may send necessary service communications, including:

Promotional communications will be handled according to applicable law and consent requirements.

17. Data Transfers

Personal information may be stored or processed using ONEHELP's infrastructure or third-party service providers.

Where information is transferred or processed outside the user's location, reasonable measures will be taken to protect the information as required by applicable law.

18. Changes to This Privacy Policy

ONEHELP may update this Privacy Policy from time to time due to:

When significant changes are made, ONEHELP may provide appropriate notice through the application, website, or other communication methods.

The updated policy will contain a revised Last Updated date.

19. Contact Us

For privacy questions, concerns, complaints, or requests, please contact:

ONEHELP

Privacy & Support Email:

onehelp09@gmail.com

20. Consent

By creating an account or using ONEHELP, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, ONEHELP will request additional consent before processing information for purposes that legally require consent.

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